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Creating Value
Click on the Image to enlargeThe Creating Value session stresses the most important purpose of any business or enterprise – CREATING VALUE FOR THE CUSTOMER. Built on the pillars of Continuous Improvement, Customer Pull and Flow of Value, Pendaran’s "Virtual Workplace" session, builds on the student’s growing Lean skills.
Pleasing the Customer, not Pleasing the Boss switches the focus to the customer’s perception of value. Students learn and adopt a common language to describe the current state of processes and develop a future state that changes existing work processes. They create a customer pull and flow of value that leads to a sustainable culture of continuous improvement by learning to see both the value and the waste in work processes. At completion, students will never be able to see their workplace as they once did.
Creating Value Learning Highlights:
Value Stream Mapping
- Current State Map
- Future State Map
Learning to Manage [ A3 ]
Theory of Constraints / Bottleneck Analysis
Financial Decision Making
Cockpit / Crew Resource Management